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About

New Arrivals      Electrics      Acoustics                                         Amplifiers          About         Contact

About

FREQUENTLY ASKED QUESTIONS


Q - Do you accept credit cards?


A - Yes, we accept all four major credit cards: Visa, American Express, MasterCard and Discover. We will also accept PayPal payments.


Q - Do you do layaways?

A - Yes, we require a 20% down payment and the rest of the balance on the guitar must be paid off within 30 days. With a layaway purchase, the 48 hour approval is not an option.


Q - Do you offer appraisals?


A - Yes, we do appraisals for free. Send us an email at sales@hgguitars.com with a photo of your guitar and we'll reply with the current market value. We can also give you estimates about repair and refurbishment.


Q - Will you consign my guitars?


A - Yes, we will consign your high-end guitars with a 20% commission rate which includes all the photographing, website hosting, copywriting, customer support, and insurance coverage. Most other shops charge 30% just to hang it on the wall!


Q - What is your return policy?

A - If you want to return a guitar that we ship to you, contact us within 48 hours for a full  refund/return, no questions asked. You must pay for shipping both ways. For local purchases, there is no return policy.

WELCOME TO HOLY GRAIL GUITARS


All of the instruments at Holy Grail are guaranteed to be 100% original and unmodified unless otherwise noted.


We ship anywhere in the world.


Condition of the instruments is judged by the standard collectible grading system, which descends MINT, EC+, EC, EC-, VG+, VG, VG-, etc. We won't sell anything that is less than "very good" condition.